Building Complaint Structures
Structures that hold up when it counts
A complaints office is more than a name on a notice board. It needs defined processes, clear responsibilities, and documentation standards that enable legally sound handling. We support organizations in building these structures – from the initial analysis through to finished procedural documentation.
What Emerges From Our Collaboration
Together, we look at what already exists within the organization, where the gaps are, and what a legally compliant complaint structure means for this specific context. The result is a structure that fits the organization and supports the people running it.
Who Is It For?
Organizations setting up a new complaints office under the AGG, or wanting to revise an existing structure and put it on legally sound footing.
What Our Support Includes
- Developing or revising complaint processes and procedural workflows
- Creating practical documentation templates
- Coordinating with existing structures within the company – for example, the works council, compliance, or HR
Interested?
I'm happy to discuss in a short initial conversation which format fits your situation best. Write to me – I'll get back to you promptly.