Training a Complaints Office
Strengthen the role – gain confidence
Staffing a complaints office is a demanding task: listening, assessing, acting, and remaining neutral throughout. That takes more than legal knowledge. It takes clarity about your own role, confidence in conversation, and the ability to handle difficult dynamics.
We offer a dedicated training format for people who staff a complaints office or want to further develop their role within it. The training combines legal fundamentals, process knowledge, and practical exercises, with room for questions from your own context.
Training Content
- Understanding the role and positioning yourself as a complaints office
- Conducting conversations with those affected and those accused
- Handling conflicts of interest and loyalty tensions
- Documentation and traceability within the procedure
- Case work based on realistic scenarios
Format
Bookable as a standalone format or as part of a more comprehensive setup process. Combines legal fundamentals, process knowledge, and practical exercises, with room for questions from your own context.
Who Is It For?
People who staff a complaints office or want to further develop their role within it.
Interested?
I'm happy to discuss in a short initial conversation which format fits your situation best. Write to me – I'll get back to you promptly.